Digitize Process Management according to Deming's PDCA cycle.

• eGAM

is designed so that the configuration of processes is very agile and intuitive. Continuing with the example, we are going to configure the Customer Complaints Process seen previously. So that you can see how simple it is, in the video on the right we show you how it would be done.

In the example above we have a Process without Predefined Tasks (Procedure). Now, in the video on the left we illustrate how simple and intuitive it is to configure a Procedure (Predefined Tasks) associated with a Process. In this way, when it is necessary to execute said process,

• eGAM

automatically distributes the predefined tasks to the responsible for executing them.

• eGAM

also allows me to associate by default both a process and a task of the same, any file office automation (for example, instructions in .doc, .ppt, video, etc.).

For when you have periodic tasks,

• eGAM

allows you to determine the frequency of repetition and configure that at the conclusion of a task, the next iteration is automatically generated on the scheduled date.

• eGAM

offers you the possibility to configure dependency rules, so that when you need a task not to be activated until certain circumstances occur, you can automate it.

Working by Procedure is fine, but sometimes unforeseen situations arise that require non-predetermined actions. For these situations,

• eGAM

provides the possibility of generating additional tasks at execution time, for certain profiles of access.

• eGAM

offers the possibility to associate threads to a task. To understand the concept of thread, let's give an example.
Let's imagine that in order to send the products to our client we have set ourselves a task that is to know if the client has outstanding economic debts with us. We can associate a thread to the task that is to access the ERP data and consult the invoices pending payment.

As soon as you access

• eGAM

, it presents you with the ACC (Activities Control Center) where you will find your recent activity, your pending activity ordered by deadlines, as well as any news in relation to the active processes (Issues and Tasks) in which you are involved because you have been assigned tasks or because you have delegated them to other people.

We all like to know about news that affects us immediately, but we are uncomfortable with invasive ads that can distract our attention. To do this,

• eGAM

has a "Non-Invasive" notification system so that you can consult the news regarding to your hierarchical position, when you consider appropriate. If you require immediacy you can configure instant alerts.

• eGAM

puts at your disposal a utility "

• eGAM

" with which you will achieve that when requesting the sending of an email from a task

• eGAM

will archive automatically. with the only condition that the mail server uses the IMAP protocol.

For internal communications

• eGAM

offers you an internal means of communication much more agile than email and also linked to the running process in question (Subject). You can establish "chat-type" communications from a task with the Issue Manager privately, or in a shared manner with all those involved in an issue.

For when you need to demonstrate the completion of a task with a document or photo, you just have to drag the file to the subject or task where you want to save it and

• eGAM

will file it for you and the news will be shared with the people involved.

If you prefer to work from a customized form by you, to access from a tablet or smartphone,

• eGAM

offers you the possibility that when you associate a file to the form, it is automatically attached to the subject

• eGAM

caused by the input of data.

If you are the highest authority in a case of execution of a process (matter),

• eGAM

will help you to keep informed in real time of the progress in relation to the tasks delegated to other people.

An important aspect to control is the efficiency in the execution of the processes in terms of Target Dates for Closing tasks vs. Actual dates. You can have this metric available at all times and, if required, act accordingly in real time.

You can also control any consumption of resources, for example hours used, costs,... in general any unit of consumption. You can assign a consumption goal both in the established procedure and edit it in running tasks, whether or not they come from a preset procedure. From here, from eGAM you can control theoretical vs. real.

• eGAM

offers you the possibility of configuring alarms so that when certain circumstances occur, the process is activated that you have determined, automatically and with the tasks predefined by you in the procedure in question.

• eGAM

provides you with a series of standard reports to present you with the information related to the queries you need. If the standard is not enough for you, you have several options: design your own report, export data to Excel, or with the appropriate permissions, access the Database to set up your own queries.

If you need to carry out an analysis by Processes,

• eGAM

allows you to make the appropriate selections, the temporal dimensions you need , and in general that you personalize the queries to be made.

• eGAM

will make available to you the situation of all cases of execution of such process/s to that you have exactly the information and documentation required for your analysis.

If what you are concerned with is analyzing a certain case of execution of a process (Subject),

• eGAM

facilitates its location and monitoring, as well as access to all the information available depending on your access permissions. And if you prefer a "hot" analysis, you can configure

• eGAM

to notify you of eventualities that you are interested in analyzing

For those cases in which you consider it necessary to carry out a more in-depth analysis, task by task (own or delegated),

• eGAM

facilitates the location of the task/s to be analyzed, access to the evidence of activity, the results, as well as the objectives.

• eGAM

provides you with other ways of accessing information so that you can proceed with the analysis of segmented content by combining any field characterizer of the cases of execution of the processes; (Employee, Department, Client, Supplier, Partner, etc) … even the custom fields that you have configured in your organization.

For those situations that may occur in Running Processes that require it,

• eGAM

allows you to propose Hot Actions Improvement, assigning responsibilities to whom appropriate and deadlines, ensuring timely and accurate delivery of your feedback to employees according to their level of responsibility.

xIf your organization periodically practices a Management Review of the effectiveness and efficiency of the Management System, apart from being able to plan its implementation,

• eGAM

makes it easier for you to launch the Actions and/or Projects for Continuous Improvement resulting from the-Review, according to a pre-established procedure, or by generating actions to be carried out at the same time.